After installing and running the application and entering the Office 365 account credentials, run tests to identify the problem and find the needed solution. Follow the instructions provided by the assistant to find and resolve Microsoft Office 365 problems. Some of them allow users to get updates before the main release while others provide updates at a later time. The update channel used by Office 365 depends on your Office 365 subscription plan and on configuration.

Click here to see what products are included in Office for home or Office for business.

You can also choose to have users sign into the Office 365 portal with their work or school account and follow the steps in Install Office on your PC or Mac to install Office themselves. If you're not sure what plan you have, follow the steps in What Office 365 for business subscription do I have? Admins should also see the Office for business tab for more general Office installation issues.

Common Microsoft Office 365 Issues and How To Resolve Them

If you have a disorganized folder or keep too many files, it’s easy to make the mistake of deleting the wrong file and sending it to the recycle bin. Fortunately, documents that were sent to the recycle bin aren’t immediately and permanently removed. If the "Enter Password" window is still open, select "Forgot password?

Upgrade or update issues

If your subscription hasn't expired, Office will reactivate the subscription the next time you log in. If the Install button is grayed out, your Office 365 subscription might have expired. Select your subscription from the list in Renew Office 365 for business to see the steps for how to renew it.

How to fix Microsoft Office 365?
How to repair Microsoft Office 365 or 2019 in Windows 10Right click on the Start button then select on Apps and Features.Locate the Office software in the list of apps, either listed as Microsoft Office 365 or Office 2019. ...Select either option 1 of a Quick Repair or option 2 of an Online Repair, then select Repair.More items...

Mac install or activation issues

You might get an error that has a number and maybe some descriptive text. Although the messages are hard to understand, there are often solutions. If your computer can't install the full desktop version of Office because it doesn't meet the system requirements, you can try using Office Online in your computer's browser. Check that your computer meets the minimum system requirements to install Office. See System requirements for Office for a list of additional requirements. If your computer can't install the full desktop version of Office because your outdoor signs for business computer doesn't meet the system requirements, you can try using Office Online in your computer's browser.

Learn how in "Account Notice" appears in Office after switching Office 365 plans.For example, you can't install Office on computers running Windows Vista or Windows XP, or on devices that aren't running a supported Windows or Mac operating system.As an Office 365 admin, you can check Office 365 service health.Download the software and configure data backup in your environment.Safari can cause Microsoft 365 issues due to the Intelligent Tracking Prevention (ITP) feature.Get Help has troubleshooters for Microsoft 365 you can run for many common scenarios.If you are having trouble logging in, first check the number lock and caps lock keys on your keyboard.

When you install Office 2016, all the applications that came with your particular Office product are installed at the same time. In addition, with Office for business plans only admins responsible for managing Microsoft 365 in their organization can do certain tasks. Therefore, admins should view the issues and solutions listed under both the Office for business and Microsoft 365 Admin tabs. When we are working with third-party software we might encounter some problems – it’s obvious and normal.

Once a connection is established to Microsoft licensing servers, the license is renewed. Users need licenses to install Office and to use Outlook, SharePoint Online, Lync Online, and other services. As the Office 365 for business admin, you're responsible for Managing user software in Office 365. You assign licenses to new users when creating new accounts, or add licenses to existing users, see Assign licenses to users in Office 365 for business.