To make a long story short we’ve since been asked to collect Outlook logs and install Fiddler to capture additional logging. In the instances that this occurs the effected user is not new to MFA but has been running it for at least months. The problem appears to randomly affect users (I’ve had it affect myself FixTechGuide Office 365 troubleshooting once too), and the only solution appears to one of (or a combination of) the options in the OP. Out of 140 staff the problem seems to occur once every 2-3 weeks on average. In this case are you saying that there is a password prompt for the users credentials? Clear the Windows Credential manager or recreate the users Outlook profil

Step 2 Click on the Browse button and select the corrupted OST file you're looking to repair. After you've completed the first phase above, follow the straightforward step-by-step instructions to repair the OST file. Outlook doesn’t support the import & export of OST files. Less susceptible to corruption or damage, as it is attached to the FixTechGuide Office 365 troubleshooting Exchange server. The changes that are made offline get automatically synced when you are connected to the interne

If you have an issue that's not listed in this article, go to the following Microsoft TechNet wiki page. The wiki page lists other known issues and workarounds. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the "Report Abuse" option. To add your Exchange Online email account to Outlook, use either of the following resolution

The other solution to fix Outlook sync issues is recreating Microsoft Outlook profile. You can view directory synchronization errors in the Microsoft 365 admin center. To view errors with PowerShell, see Identify objects with DirSyncProvisioningErrors. With directory synchronization, you can continue to manage users and groups on-premises and synchronize additions, deletions, and changes to the cloud. But setup is a little complicated and it can sometimes be difficult to identify the source of problems. We have resources to help you identify potential issues and fix the

My client’s Outlook will only continuously ask for the password after MFA is enforced and Office.com has been logged in. It would be nice if it distinguished between your password and the app password. It’s not caused by an out of sync MFA prompt as I have personally looked at a number of cases with the user as stepped through it. In each case the fix has either been one of the above items or a combination of the

Microsoft offers several built-in tools to help identify and resolve persistent issues. Real-time collaboration is at the core of Microsoft 365; however, issues can FixTechGuide Office 365 troubleshooting arise due to permissions, software version conflicts, or connectivity problems. You are gaining a trusted IT partner who genuinely wants your business to run smoothly every single day. Instead, we will look at your Microsoft 365 environment and provide solutions tailored to your setup. As a verified Microsoft Partner, we stay updated with the latest features, patches and Office 365 known issues today. This means we know how to fix problems fast and with full accurac

Some FixTechGuide Office 365 troubleshooting users on macOS 10.14 have experienced issues logging back into Mac Mail after Modern Auth is applied to their accounts. Specifically, after successfully responding to the Duo prompt, the pop-up window will remain blank except for a spinning icon and never finish adding the account to the application. This issue has been resolved by having users connect to the UO VPN when initially setting up their account with Mac Mai

I have a couple of PCs that FixTechGuide Office 365 troubleshooting access the system on the same account from Win 10. Both are affected in the same way in that Outlook is constantly asking for a username & password ( not using the modern authentication dialogue box ). I’ve tried various registry changes that I’ve found from Googling, tried changing the password, tried re-installing Office and also enabling & disabling MFA. (a) I hadn't previously set up 2FA on my Microsoft account, and it seemed to require thi

The user had Office 2015 and Office 2016 credentials and Teams credentials that we deleted. We checked with Word that the account was connected–it was and the we opened Outlook and it immediately connected. I created a new Outlook profile, and then the old one started working. I wonder if the compuer cached a new logon token or something that the old Outlook profile could use. Also, during the new profile creation, I was only prompted for a password and not for MF

From sync errors to sign-in FixTechGuide Office 365 troubleshooting challenges and collaboration setbacks, these common Office 365 troubleshooting techniques can restore service quickly. If you are facing common office 365 problems after update, we can troubleshoot the root cause and roll back or fix configurations without affecting your data. A simple restart or reset can often fix unexpected bugs, especially in Outlook or Teams. If one app is consistently giving you trouble, resetting its settings or reinstalling it may clear out any corrupted files. Many users post their problems and solutions in official Microsoft forum