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Opened Oct 14, 2025 by Dorthy Colton@dorthycolton1
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Outlook Stuck on Loading Profile Issue Fixed

In the notification bar at the top of the app, select Fix account. If your password is incorrect, you'll see a message asking you to update your password. Before you begin, make sure that your device has the latest operating system and app updates. Try the general troubleshooting solutions in Troubleshooting Mail and Calendar apps for Windows 10. If that doesn't solve your issue, try the solutions below.

Now, let’s look at how to fix these issues step by step. Your trusted tech help & troubleshooting hub. If the error occurs during a Windows update, the Windows Troubleshooter can get microsoft 365 technical Support help identify and fix the problem.

Regardless of their mailbox size, Microsoft set a default OST size for a reason, while it can be changed, that doesn’t mean it should. If your password isn't the problem, you might have a certificate error. If so, you'll see a message that says, "There is a problem with the server's security certificate. The security certificate is not from a trusted certifying authority." Check with your email provider for instructions about how to create an app password for your email account.

A progress bar appears and shows progress while the repair happens. Once done, a checkbox will be added to the repair button. With a backup copy of your workbook, you'll always have access to your data if your workbook is deleted accidentally or if it becomes corrupted. Choose one of the following methods to help recover your data. You can also try third-party software solutions to try to recover workbook. This takes you to the same screen shown in Figure 11 above, so you can keep going from here.

The good news is that the majority of problems can easily be solved on the client’s side. Reboot your system and try to launch your Outlook app after to check if the synchronization issues are solved. If you use Microsoft Office 365 Outlook as a standalone email client, and you cannot send and receive email messages, check the Outlook connection settings.

In this comprehensive guide—KB113—we’ll explore the most common causes of Office 365 sign-in and activation issues. We’ll then walk you through a practical, step-by-step troubleshooting methodology. Other times, it might be network problems, conflicting versions of Office, or organizational security policies that block the authentication process.

At the top of your screen, choose Send/Receive, Preferences, Work Offline to change your stats between offline and online modes. If this still does not work, ensure that you are connected to the internet by loading any webpage. If the "Enter Password" window is no longer open, you can navigate to the links below to initiate resetting your password. For more information, see Deactivate Office 365 if you see a "limit reached" error.

Remember to back up your data before making any major changes to avoid data loss. You get microsoft 365 technical Support can follow the steps below to reset, but before starting, ensure that Outlook is not open. I used to - now they are just stuck on loading when I double click on them. I can hover and get a preview, but i can't see the whole thing.

Begin by creating a brand-new profile for Outlook and set it up with a POP email account. If it opens successfully, the problem isn’t with Outlook but with the PST file from your previous account, which can be damaged. Now that you have a better understanding of the potential causes. Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.

Only Office 365 administrators can access this tool in the Office 365 admin center. Use the Service health dashboard to find possible Office 365 issues and read the provided advice on how to fix them. The operating system on which your Office 365 applications are installed does not support the updated version of Microsoft Office 365. Windows 7 and Windows 8 do not support the latest Office 365 versions, and only Windows 10 supports these (Windows Server operating systems are not covered here). You may encounter issues when using any application, and Office 365 is no exception. Not all issues are caused by bugs left unpatched by the software vendor or by third-party applications like the recent Crowdstrike incident that caused a global O365 outage.

In this blog, we have discussed different ways how you can fix if your Microsoft Outlook stuck on loading profile. But if the profile is stuck due to the corrupt PST File then the best way to fix is by using the professional tool. The tool is efficient and saves a lot of time for the user. Start with the simpler solutions and gradually move to more advanced ones if necessary.

In that case, using a professional tool comes to your rescue. It’s also crucial to ensure that the version of Outlook you’re using is compatible with your Windows operating system version. The above solution will help you to resolve the Outlook Stuck at Loading Profile error. Turn off all the add-ins, close Outlook, and reopen it (not in Safe Mode). If it opens correctly, you can enable the add-ins one by one.

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Reference: dorthycolton1/3565494#1