Assistance for billing and subscription management issues is available online or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal. 2 Severity A is only available to customers who signed an advanced online service agreement with 21Vianet through a sales account manager.

You may face issues in loading Outlook Profile if you lack Administrative privileges. Must open Outlook with the administrative privileges (Run as Admin). A vast community of Microsoft Office365 users that are working together to support the product and others. I try to open the app and it is stuck on the initial logo screen when opening any program. Now, let’s start with the procedure to download Outlook mailbox folders. Close Outlook and search for "Scanpst.exe" in the search box.

For your protection, microsoft 365 support must verify your identity before you can proceed with resetting your password. The sign in location for Office 365 operated by 21Vianet in China is, login.partner.microsoftonline.cn/.

Once you're able to get back into your account, review How to help keep your Microsoft account safe and secure. Here you'll find guidance for how to secure your account going forward, make it easier to reset a password, and provide additional methods you can use to verify your account. We'll send the results of your recovery request to the working email address you provided at the beginning of the form within 24 hours.

If you recently bought a new one, try to get the hardware ID from your old console. If you have already tried, improve your chances to successfully recover your account by watching the video below or reading through the following guidance first.

I'm having an issue with one Outlook 365, the program open and get stuck at loading the user profile, any profiles. I have a user that, at least once a day, has to have Office 2021 LTSC repaired due to their Outlook app failing to open. Fortunately, Advik PST Converter Tool helps a lot when it comes to backup, repair damaged PST file and recovering data into a new data file. This tool can help you to save Outlook email to hard drive in PST and 30+ other file formats.

If you need to reset your Microsoft account password because you forgot it, see Reset your Microsoft account password instead. If you're signing in to the correct location, but still can't remember your username and password, contact your admin. Contact your admin who can retrieve the username and reset the password for your work or school account. For your protection, we will ask you to confirm the verification details you select.

If you cannot get a code, read Troubleshooting verification code issues. If you're trying to sign in with your personal Microsoft account, but you're already signed in with your work or school account, you need to sign out and then sign in with the correct Microsoft account (or vice versa). You can only do this if your admin has given you permission to update your password in Microsoft 365. If none of these options help and you still can't remember your Microsoft account, see When you can't sign in to your Microsoft account for additional things to try. If these steps didn't work, or you have other account sign in issues, use our Sign-in helper tool.

You might need to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can often correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Windows and Office updates, click the link below. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If Outlook shows Disconnected at the bottom of the status bar, this issue may occur due to improper Autodiscover resolution.

Get access to our professional support at a price you can afford. We make sure your Microsoft technology stack is always running smoothly, so you experience minimal downtime. If your enterprise is re-evaluating its Microsoft Unified Support agreement, you’re not alone. Many IT leaders are questioning whether the premium price of Unified still matches the value delivered. Support costs have increased significantly, and the return isn’t always clear. As organizations adapt and scale, Microsoft’s support model often feels disconnected from the pace of business.

21Vianet understands that receiving timely technical support from qualified professionals is a key aspect of cloud services. Equally important is the critical role that the customer's IT department plays in the support of its users. The Microsoft 365 operated by 21Vianet technical support team troubleshoots only those issues that are related to Microsoft 365 operated by 21Vianet.